Privacy Policy

Introduction

ShopFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our auto shop management platform.

Information We Collect

We collect information that you provide directly to us, including:

• Name, phone number, and email address
• Vehicle information (make, model, year, VIN, license plate)
• Service history and repair records
• Payment information (processed securely through Stripe)
• Communications with our staff

How We Use Your Information

We use your information to:

• Provide automotive repair and maintenance services
• Communicate with you about your vehicle's service status
• Send appointment reminders and service updates
• Process payments for services rendered
• Maintain service records for warranty and quality purposes
• Improve our services and customer experience

SMS Text Message Communications

If you opt in to receive SMS notifications:

• Consent: By providing your mobile phone number and opting in, you consent to receive text messages from your auto shop via ShopFlow regarding your vehicle service.
• Frequency: Message frequency varies based on your vehicle's service status. You may receive 1-5 messages per service visit.
• Opt-Out: You can opt out at any time by replying STOP to any text message. Reply HELP for assistance.
• Rates: Message and data rates may apply based on your mobile carrier's plan.
• Not Shared: We do not sell, rent, or share your phone number with third parties for marketing purposes.

Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who assist us in operating our business (e.g., payment processing via Stripe, SMS delivery via Twilio), under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, sale, or transfer of our business assets.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of SMS communications at any time
• Withdraw consent for data processing

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: